Customer Service

Quality and Engagement

The Hörmann Logistik service team is available any day, at any time, 24 hours per day, 365 days per year. 

Permanent system maintenance and update services ensure highest plant availability and performance.

In the event of a fault or breakdown, we provide immediate hotline support, and if necessary, will send out an expert service team to your site.

Our fault database records any hotline call and is visible online any time. The analysis of these thoroughly evaluated statistics allows us to develop appropriate measures for fault prevention.

Our services

  • 24/7 hotline
  • Preventive system maintenance and update service 
  • Individual maintenance concepts
  • Spare-parts management 
  • Remote maintenance for software and control systems 
  • Online access to fault database


Your benefits

  • Highest plant availability and performance
  • Online access to fault database
  • Optimized total costs
  • Single point of contact for the lifetime of your solution