Customer service

The HÖRMANN Intralogistics Service Team is always there for you around the clock, 365 days a year.

Regular maintenance, system care and update service ensure system availability. In case of a breakdown, our hotline service provides immediate assistance and, if necessary, immediately sends a team of specialists.

Our error database records every hotline message immediately and is online available at any time. Consistently evaluated statistics serve as a basis for the development of preventive measures.

Our performance

  • 24/7 hotline service
  • Preventive system maintenance and update service
  • Individual maintenance concepts
  • Spare parts management
  • Remote maintenance for software and control
  • Failure statistics and analysis

Your advantages

  • Maximum system availability
  • Online access to failure database
  • Optimized total costs
  • Lifetime contact person